Kellogg's Auto Transport, Inc.
Operating nationally since 1986

 

 

 

 

2. How does it all work?

Once your order has been placed with us, your vehicle shipment will be scheduled for dispatch as soon as possible to the date(s) which you have requested on your shipping order form. We will establish a tracking file for your shipment. After a driver has been assigned to your vehicle you will get a call either from the truck driver himself or from our dispatcher to schedule an exact pickup or delivery time and day. Please remember that you need to make yourself reasonably available at any time for pickup or delivery, at a convenient and safe place.

1. How do I know which company to choose?


Make sure the company which you are considering has the most hands-on experience, the most knowledge of the industry, the best handling of various routes, carrying the “proper” insurance etc. Also make sure that they have the required U.S. Government license and the required surety bond. Please check with the Better Business Bureau and/or The Chamber of Commerce in their area.

Most importantly, make sure that the company which you are considering puts your needs first! Make sure they have the willingness, desire, flexibility and ability to work hard and smart to make your shipping experience pleasant, stress-free and the best one you will ever have! Make sure the company really cares!

Kellogg's Auto Transport, Inc. Transport FAQ's

8176 Elder Creek Rd, Sacramento, CA 95824

PH (800) 566-4513 local (916) 455-5051

FX (916) 736-2840

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. How much notice is needed?

We would like to have as much notice as possible regarding your preferred transports dates. This helps to insure you that we can schedule your vehicle(s) within the time frame which you requested. We will gladly accept your order for shipment with as little notice as you have to give us. But the more notice we have, the better. Please be assured that we will give you great service no matter how early or late you book with us.

4. What is the advantage of booking early?

If you want to be assured of the best possible service, please try to book as early as possible. We suggest that you book by phone or online for our fastest service. The more notice we have, the better job we will be able to do for you. Inform us as soon as you think you are going to ship, whether or not you have confirmed your order. That way we will be anticipating your order and can start to make arrangements early. If you can't give us a lot of notice, that's OK, we will still give you great service.
 

 

 

 

 

 

 

 

 

6. What forms of payment are accepted?

Kellogg's Auto Transport, Inc. accepts cash or a cashier's check. No other form of payment will be accepted upon delivery. Ultimately you will need to pay the freight charges in full when your vehicle(s) is delivered. You cannot withhold or deduct monies from the C.O.D. amount due in order to cover any damages which may have occurred while your vehicle was transported. All claims are handled separately once the trucking company has received the signed bill of lading noting the damages and payment.

 

 

 

 

5. How does the insurance work?

Kellogg's Auto Transport, Inc. provides the insurance for your shipment as required by the Federal Highway Administration. During the pickup and drop-off of your vehicle the truck driver will complete a detailed physical inspection of the vehicle and a bill of lading, both of which you must sign and acknowledge. This same inspection will be presented upon delivery, so that you can re-inspect the vehicle for any discrepancies. If any damage did occur during transit, please be sure to note it on the bill of lading at the time of delivery and have the driver sign in agreement. If the trucker does not have a bill of lading for you to sign, please do not release the vehicle and call us immediately while the driver is still there. No claims will be honored by the trucking company if the damage is not noted at the time of delivery and acknowledged by the driver.